Posted by dschindler on September 14, 2009
In the service department, we frequently get calls where phones are “just not working” or “suddenly went dead.” The first thing you should do if this occurs on your phone is to check all of your phone’s connections. While it is possible that the phone has participated in its last conversation, sometimes the handset cord or base cord has become loose and displays go blank or callers are unable to hear you. By simply checking these connections, you can often “fix” it.
While it can be really frustrating when your phone does not ring, goes straight to voicemail and you are missing calls there is one quick and easy troubleshooting step you can try to alleviate the problem. If your phone has a “Do Not Disturb/Hold” button, be sure it is turned off. If your phone is set to “Do Not Disturb,” it will not ring and callers will immediately be directed into your voicemail box.
Another easy fix to a common problem comes from the MIC OFF button. Some phones have a feature for callers to page their office. Sometimes the phones have a button labeled MIC OFF. While this button is great if you are in a meeting and do not want interoffice pages interrupting you, it can be a headache if you don’t realize it is on. When this button is turned on (the light is on), you will not be able to make any pages without using the handset and you will not hear pages through your phone.
These are just a few simple troubleshooting steps that can save you a lot of time, money and frustration when seemingly large problems are really simple little things.
Posted by dschindler on September 3, 2009
Genesis BCS is incredibly active in the business community; as well as, the UMDF nonprofit organization. We host technology lunches for small to medium sized business owners who can come and enjoy a complimentary lunch while learning about cost efficient technologies and business communication strategies. We are currently planning a Disaster Recovery Technology Event that will be held at the Federal Reserve Building in Houston. This event is catered towards CIOs of all types that are looking for information to keep their business active and running during the worst case scenarios. We will also be hosting a THANK YOU BBQ Lunch with prizes and awards for our valued current customers in November.
Posted by dschindler on
The one thing we can count on, the one thing that stays constant is change. The market changes the customer changes and the times are changing; but more importantly the technology by which we communicate has always changed. Starting thousands of years ago with smoke signals to the current trends, VOIP and SIP. To stay ahead of the pack Genesis has always been a forward thinking company that employs the brightest minds with the best battle tested product to ensure the desired result; an edge over your competition and the savings our solutions provide. It can be hard to know where and how to go. This post gives us an opportunity to tell you about what we have seen, what we currently see and what we will soon see.
Posted by dschindler on
No one knows the inside of this industry like the Technicians and Engineers of Genesis. We are the architects during installs and the ER surgeons troubleshooting any issues. Most of us here have called Genesis home for over a decade and love the evolutionary training we consistently get. With that mindset we stay on top of current trends and technologies. The pride we take on every one of our installs is evident when you talk to our customers and walk through their businesses. From the beautiful cabling to the network infrastructure design, Genesis never takes a shortcut. Because of this experience and constant training, we have seen it all. So if you are having an issue, tell us about it.
Posted by dschindler on
The communications market is saturated with manufactures and vendors claiming to have the answer to your prayers that it can be hard to see past the smoke and mirrors. Genesis understands and offers an alternative. We don’t SELL, we CONSULT. If we hear a genuine concern from a prospect that we can help with, we will do everything to earn their business and develop a long lasting relationship that benefits both parties. If we hear a concern that is outside of our product and service offering, we will point the customer in the right direction; no hard feelings. We have over 3500 customers and 27 years experience keeping them happy. This post gives people an opportunity to voice questions, comments, and concerns they might have regarding the business communications industry.
Posted by admin on April 2, 2009
This is a test post.
