Simple Little Things

Posted by dschindler on September 14, 2009

In the service department, we frequently get calls where phones are “just not working” or “suddenly went dead.” The first thing you should do if this occurs on your phone is to check all of your phone’s connections. While it is possible that the phone has participated in its last conversation, sometimes the handset cord or base cord has become loose and displays go blank or callers are unable to hear you. By simply checking these connections, you can often “fix” it.

While it can be really frustrating when your phone does not ring, goes straight to voicemail and you are missing calls there is one quick and easy troubleshooting step you can try to alleviate the problem. If your phone has a “Do Not Disturb/Hold” button, be sure it is turned off. If your phone is set to “Do Not Disturb,” it will not ring and callers will immediately be directed into your voicemail box.

Another easy fix to a common problem comes from the MIC OFF button. Some phones have a feature for callers to page their office. Sometimes the phones have a button labeled MIC OFF. While this button is great if you are in a meeting and do not want interoffice pages interrupting you, it can be a headache if you don’t realize it is on. When this button is turned on (the light is on), you will not be able to make any pages without using the handset and you will not hear pages through your phone.

These are just a few simple troubleshooting steps that can save you a lot of time, money and frustration when seemingly large problems are really simple little things.

Tips and Tools from Techs

Posted by dschindler on September 3, 2009

No one knows the inside of this industry like the Technicians and Engineers of Genesis. We are the architects during installs and the ER surgeons troubleshooting any issues. Most of us here have called Genesis home for over a decade and love the evolutionary training we consistently get. With that mindset we stay on top of current trends and technologies. The pride we take on every one of our installs is evident when you talk to our customers and walk through their businesses. From the beautiful cabling to the network infrastructure design, Genesis never takes a shortcut. Because of this experience and constant training, we have seen it all. So if you are having an issue, tell us about it.

Ask Genesis

Posted by dschindler on

The communications market is saturated with manufactures and vendors claiming to have the answer to your prayers that it can be hard to see past the smoke and mirrors. Genesis understands and offers an alternative. We don’t SELL, we CONSULT. If we hear a genuine concern from a prospect that we can help with, we will do everything to earn their business and develop a long lasting relationship that benefits both parties. If we hear a concern that is outside of our product and service offering, we will point the customer in the right direction; no hard feelings. We have over 3500 customers and 27 years experience keeping them happy. This post gives people an opportunity to voice questions, comments, and concerns they might have regarding the business communications industry.